Purchase Info: For security purposes, all online purchases will be invoiced to the buyer via PayPal. The buyer is not required to have a PayPal account to complete payment. All payments must be made within 24hrs upon receipt of the invoice. Please provide the correct contact information (email and phone) when placing an order with STAX by B. Also please specify the size requirements needed. Small is a wrist size 5-6in, Medium is a wrist size 7-9in, and Large is a wrist size 10-12in. If no size is specified, the standard size of medium will be assumed.

 

Shipping Info: For all orders, please make sure that the address that you provide is the address you would like to have your shipment sent. All orders are shipped via UPS Monday through Saturday during normal business hours. If you would like insurance on your item, please specify this in the message portion of your order and you’ll be contacted with rate information. Tracking numbers and delivery confirmations are included at no extra charge. Insurance on your items are optional; however, if you elect not to take advantage of insurance, STAX by B is NOT responsible for items lost through mail (please contact us before placing an order to find out insurance costs).

US: $10.00 no matter how many items ordered. All orders within the US take 2 to 3 business days for arrival, not including processing time and holidays.

Canada & Mexico: $12 (up to 4 lbs. 4.01-20lb is $27.95. 20.01+ please contact). All orders to Canada & Mexico may take 6 to 10 business days for arrival, not including processing time or holidays.

All other countries: $14 (up to 4 lbs. 4.01-20lb is $46. 20.01+ please contact). All orders to other countries may take 10 to 14 business days for arrival, not including processing time or holidays.

Items ship within 1-3 days of processed order (all orders processed within 24 hours)

Please keep in mind that custom orders or requests for items that are out of stock may require additional time for processing. You will be notified via email of any time delays.

 

Returns: All Sales are final. Please note that you have up to 7 days upon receipt of your item to return it for an exchange only. Items that have been lost, excessively worn and/or damaged (i.e., scratched up, broken, etc.) through buyer’s fault are ineligible for return. If you need to return an item, please send an email to notify us of your return to staxbyb@gmail.com so that your return can be monitored for delivery. Please note that for returns that are not size related (meaning, swaps for other items on the site), there is a $5 Non-negotiable fee PER bracelet for restringing and restock. When preparing your return, please include a self-addressed stamped envelope (preferably padded to further protect your item) or you can submit a request to have it sent priority mail for a flat rate fee of $10.00. Items that were incorrectly sized at the fault of STAX by B will be shipped back out at no cost to the customer. If you have questions about a return, please send me an email at staxbyb@gmail.com with RETURNS in the subject line. Shipping charges are non-refundable and all sales on orders are FINAL!

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